Why did I receive a bill/EOB from Lux Dx? I do not remember having any procedures performed.
A bill/EOB from LUX DX is likely from clinical lab services your doctor ordered. If you have had urinalysis, cultures, or blood drawn at your doctor’s office, or were a patient at one of the many Skilled Nursing Facilities we collect samples and perform clinical pathology services, you may be receiving a statement for clinical laboratory services performed at Lux DX.
Why didn’t insurance pay for this test?
Your insurance carrier should send you an Explanation of Benefits (EOB) that explains in detail the services that were either paid or denied. You may also find this information on the invoice. If you need additional information, you should contact your insurance carrier directly to determine the reason(s) why your insurance company did not pay your bill.
Who can I contact to pay or discuss my bill?
For online payment, please visit our (payment page link here).
Please contact our Customer Service Line at 312-445-5782. Client Service Representatives are available from 9 a.m. to 5 p.m. EST. Monday through Friday
How can I get a copy of my pathology report?
It is best to contact your physician to request a copy of your report.
My insurance company issued me a check; what do I do?
Please contact our Customer Service Line at 312-445-5782. Client Service Representatives are available from 9 a.m. to 5 p.m. EST. Monday through Friday.
